Front Desk Training Program

First impressions last.

Front desk training program.

The front desk is your front line for guest services and your people should be warm and welcoming. Training is delivered by doug kennedy or one of ktn s staff of training experts not random sub contractors. Others talk about it extensively but have no real program in place. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry along with concise instructions for training new or prospective employees on how to perform 16 key tasks correctly.

Front office training plan. Front desk agent hours. Your clinic and workflow the first thing your new front desk person will need to know is how you like your practice to be run. In the hospitality industry some hotel organizations take training seriously.

No one wants to be met by a sullen expression and the words how can i help you spoken in a tone that communicates the person wants to be anywhere but there with you. Front desk training program housekeeping training program breakfast service training program 10 minute trainer. Part time and full time positions are common for front desk agent positions. Hours will vary based on the business hours of the organization shift work will likely be an option.

Most employers will offer on the job training. A more experienced front desk agent may make up to 40k. Schedule this course program class for delivery onsite. Housekeeping preventive guestroom maintenance industry certifications controlling alcohol risks effectively care certified hotel administrator cha.

Prepare your front desk staff to look and act professionally and on brand during this interactive training workshop. Main functions of bell desk department 6 stages of the guest check in procedure with flowchart types of common guest complaints in hotels different booking source of hotel reservation with examples 6 stages of reservation process in hotel with flowchart front office department security functions. At the program. Front desk agent training courses.

Your training suite will be as unique as your practice is but having an outline can help you to get started designing the perfect program. Then any front desk staff who come on board at later dates can be certified via the remote process overview of the journey first chh candidates attend a private one on one live webinar approximately 60 minutes entitled the 5 pillars of front desk hospitality excellence delivered by ktn s most senior training executives. Lauderdale florida ktn is the lodging industry s best source for hotel training programs and supportive services in topic areas of hotel reservations sales hospitality and guest service excellence front desk. Training is an important management function and is required to develop and ensure quality performance.