21 august 2007 09 56 59 am from.
Front desk training ppt.
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Front desk first impressions accomplishments checklist 05226dvd01enge slideshare uses cookies to improve functionality and performance and to provide you with relevant advertising.
Offer guidance for dealing with surprises that occur at the front desk.
Desk etiquette university of wisconsin whitewater your department name attendance appearance work all scheduled shifts contact supervisor if you have a schedule conflict turn off personal cell phone no personal calls no personal homework casual dress be modest no butts bellybuttons or breasts no attire with writing except uww wear in good condition you are our first impression.
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Main functions of bell desk department 6 stages of the guest check in procedure with flowchart types of common guest complaints in hotels different booking source of hotel reservation with examples 6 stages of reservation process in hotel with flowchart front office department security functions.
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Provide tips related to improving productivity.
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Communication skills ppt download.
Suggest tactics for communicating with ease over the telephone and in person.
This course for receptionists and other staff at the front desk will.
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Give clear guidelines for presenting a professional image.
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